ustomer Experience

Importance of Communication Channels for Successful Customer Experience

Importance of Communication Channels for Successful Customer Experience

These days, loyal buyers are based less on price or product and more on the buyer’s experience. In fact, as per a study done this year, 86% of buyers don't mind the cost as long as they have a great time with the brand.  The same study found that firms that earn at least $1 billion a year can expect $700 million more. This would be all in three years of putting funds into buyer experience. Now, using omnichannel solutions to reach buyers is one of the main factors of a good buyer experience. But how does this derive? How…
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